Global Sources is responsible for data collected in relation to websites and tradeshows managed by Global Sources. You should be aware that although Global Sources may be principally responsible for looking after your personal data, information may be held in databases which can be accessed by other affiliated entities of Global Sources. We may make changes to this Policy from time to time in order to keep it up to date and compliant with legal requirements. Please refer to the "Latest Updated" date at the bottom of this page to see when this Policy was last revised. We may also notify you about significant changes by email, using the address you last provided or by posting an alert which will be displayed when you access our systems. This Policy is not intended to override the terms of any contract that you have with us or between buyers and suppliers (or any rights you might have available under applicable data protection laws).
For the purposes of the General Data Protection Regulation (EU 2016/679), the data controller is Global Sources. The primary point of contact for all issues arising from this Policy, including requests to exercise data subject rights, is our Data Protection Officer. If you have a complaint or concern about how we use your personal information, please contact us in the first instance and we will attempt to resolve the issue as soon as possible. The Data Protection Officer can be contacted by:
You also have a right to lodge a complaint with a data protection authority for your country or region or where an alleged infringement of applicable data protection laws occurs.
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy notices and that we do not accept any responsibility or liability for these notices. Please check these notices before you submit any personal information to these websites.
How Do We Collect Your Personal Data?
We collect your data in a variety of ways:
At Trade Shows, Roadshows, Seminars and Conferences
We ask visitors to register their attendance by completing a form which we then enter into our systems.
We ask visitors to update/complete data retrieved from previous registrations held in our system.
We scan and store details of visitors’ business cards.
Exhibitors and visitors use the Global Sources Supplier App to scan visitors’ badges when visitors call at their booths. Visit data is then uploaded to our servers.
Through Website Forms
We ask visitors to our online sites to register in order to personalize and use the site’s messaging functions. We support both a full and a lite registration mode that captures minimal data. Additionally, those who wish to participate in our offline activities as an exhibitor, speech speaker, or VIP buyer could register on our site or Wechat.
We capture details of site visitors’ subscriptions and preferences to services such as Notifications, Product/Supplier Alerts.
Call Center Activities
We periodically contact people and seek information for market surveys and research questionnaires or to qualify prospects for our services or those of our advertiser community, e.g., to qualify potential:
Online users, and Trade Show visitors and potential advertisers contact us for enquiries, complaints, suggestions or feedback through our Customer Service Team via online chat system, hotline, fax or email.
Additionally, there are small numbers of potential advertisers who call in. Their details are qualified and entered into our systems.
Systems Tracking Functions
You can control cookies through your browser’s settings and other tools. However, if you block certain cookies, you may not be able to register, login, or access certain parts or make full use of the services.
We collect data from other sources, such as public databases, joint marketing partners and other third parties including third party software applications and social media platforms. The data collected through these third party sources will be combined with information we collect through our services where this is necessary to help manage our relationship with you.
What Personal Data Do We Collect?
The personal information we collect include:
This includes your name, addresses, telephone numbers, email addresses, and social media contact details.
Job title, role, company name, and company demographics, i.e., number of employees, turnover, etc. Please note that contact details typically are work related since our mission is to facilitate B2B trade.
Marketing preferences inferred from subscriptions to product/supplier alerts and Trade Show news.
Display and language preferences.
Details of calls/messaging made between:
What sample requests or other orders placed between advertisers and site visitors
What seminars/events booked on our site, Wechat or Applet?
The internet domain and IP address from where you access our websites and apps.
The type of browser software and operating system used to access our websites and apps.
The date and time you access our websites and apps.
If you linked into our websites and apps from another website, the address of that website (referrer URL), and:
While this information itself does not hold personal identifiers, it may be linked to profile data and used for behavioral profiling.
Trade shows, exhibitions, and conferences visitors attended
Exhibitors visited (captured through Global Sources Buyer App)
What Do We Use Your Personal Data For?
We use the data to provide you with our products and services, to develop new offerings and to protect Global Sources and our visitors, exhibitors, buyers, suppliers and advertisers as detailed below. In some instances, we will request that you provide data to us directly. If you do not provide the data that we request, or prohibit us from collecting such data, we may not be able to provide the requested products and services.
We use the data for our legitimate business interests, including the following:
We will only use your personal data for those purposes set out above and only where we are satisfied that it is necessary and that its use falls under one or more of the following legal grounds, i.e.:
How Do We Secure your Personal Data?
We are committed to protecting you (and us) from unauthorized access to, or unauthorized alteration, disclosure, destruction of personal information that we hold.
Please note that you are responsible for the personal information that you choose to share, disclose or submit voluntarily while using our website and which can be viewed by members of third party applications or messengers.
How Long Do We Keep Your Personal Data?
In some circumstances we may retain your personal information for longer periods of time, for example, where we are required to do so to meet legal, regulatory, tax or accounting requirements or in the event of any complaint or challenge, or if we reasonably believe there is a possibility of legal action relating to your personal information or dealings. Under normal circumstances this should not exceed 7 years from the date of the last engagement with you.
Who Do We Share Your Personal Data With?
We may share your personal information with third parties, to help manage our business and deliver services as outlined below:
We may use your personal information to send you direct marketing communications about our products and services or our related services according to your preferences either with your consent or because we have a legitimate interest to do so, including our latest product announcements and upcoming events. This may be in the form of emails, SMS, telephone calls or targeted online advertisement. We limit direct marketing to a reasonable proportionate level, and to send you communications which we think will be interesting and relevant to you, based on the information we have about you.
You have choices when it comes to how we use your data and we want to ensure you have the information to make the choices that are right for you.
If you no longer want to receive marketing-related emails, SMS, or printed materials, you may opt out by following the instructions in any such emails, SMS or printed materials you receive from us.
Based on information we have collected about you and your viewing habits and analytics about performance of our content, offers and ad, we personalize the content, offers and ads made available to you to make your experience more relevant.
This constitutes profiling: We segment visitors by applying selection criteria and business rules using software code (and algorithms) to process relevant data semi-automatically to produce personalized content recommendations, e.g., recommended products which appear in marketing emails or online when you visit our sites. If you wish to opt-out of receiving personalized content, please contact us.
What Rights do you Have?
You have a number of rights in relation to your personal information. Specifically, you have the right to request:
You can ask us to rectify inaccurate personal information in our files. We may seek to verify the accuracy of the data before rectifying it.
We are not required to comply with your request to erase your personal information if the processing of your personal information is necessary:
In the context of marketing, please note that we will maintain a suppression list if you have opted out from receiving marketing content to ensure that you do not receive any further communications.
We can continue to use your personal information following a request for restriction, where:
You can object to any processing of your personal information which has our 'legitimate interests' as its legal basis, if you believe your fundamental rights and freedoms outweigh our Legitimate Interests. Once you have objected, we have an opportunity to demonstrate that we have compelling legitimate interests which override your rights, however, this does not apply as far as the objections refers to the use of personal information for direct marketing purposes.
You can ask us to provide your personal information to you in a structured, commonly used, machine-readable format, or you can ask to have it 'ported' directly to another Data Controller, but in each case only where:
e.g. segmentation or profiling using your data. You can ask not to be subject to such processing.
To exercise your rights, you can contact us as set out above (see Contact Details). Please note the following if you do wish to exercise these rights:
You also have the right to complain to your supervisory authority (see 'Contact Details').
Latest updated date: 19 January 2021 version 1.0
Appendix 1: Summary Data Used/Purpose/Legal Basis